Evoke Health product

Health information

Proactively equip families with information and assure them that their loved ones are in good hands, while returning valuable time back to your staff.

  • Automate information sharing

    Automatically share timely and accurate resident health information with families (or resident themselves), eliminating the need for the families to constantly call the clinical team for information. Health Information available are careplan, vitals, medication, diagnoses, allergies, immunizations, notes, lab reports, and more.

  • Customize shared information

    Personalize the types of health information to share based on your community’s needs and workflow.

  • 24x7 real-time access

    Allow families to log in and view information anytime, anywhere giving them peace of mind on their loved one’s care.

  • Shared decision making

    Share information in a way that is affirming, not overwhelming, and that empowers them to participate in care and decision making.

  • Automated email notification

    Automate notification to families whenever there is any change in the resident’s health status.

  • Regulatory compliance

    Comply with CMS regulations, Cures Act (US) and Long-Term Care Act (Canada) by providing access to the careplan and other electronic health information.

Secure Messaging

Save time for your clinical team by centralizing and streamlining communication with families with our secure HIPAA compliant messaging module.

  • Configure Message type

    Decide whether to send one-way communication or bi-directional communication (between families and care team).

  • Gain visibility on the status of time-sensitive communications

    See whether a family has read the communication.

  • Centralize and streamline communication

    Create individual or group inboxes. Configure a specific user or team to receive, respond, and triage messages from families.

  • Automated Contact List Update

    Automatically syncs resident contacts from the EHR eliminating the need for the staff to maintain a mailing list.

  • Automated email notification

    Automate notification to families whenever you send them a message.

  • EHR Integration

    Update the resident chart automatically to include a transcript of the conversation, without any manual involvement by staff.

Appointment booking

Easily integrate an online booking tool that allow families to view upcoming resident appointments, book visitations, respond to care conferences, and record it in the EHR with a push of a button.

  • Custom appointment types

    Create an unlimited number of appointment types (visitations, care conferences, resident specific appointment) and customize appointment duration, time, recurrences, number of simultaneous bookings, special instructions, the way you want.

  • Avoid overbooking

    Customize how many appointment types you would like to make available. Appointments are scheduled without calendar conflicts, reminders go out automatically, and rescheduling is a breeze for everyone.

  • Booking preference

    Set how far in advance an appointment can be booked.

  • Automate appointment confirmations

    Automate your appointment confirmation emails to go out immediately after it is booked.

  • EHR Integration

    Automatically record the appointment in the resident’s chart in the EHR.

Care Conference Scheduling

Bring staff and families together for care conferences by scheduling and automatically inviting families and the care team.

  • Schedule Care Conference

    Set up a multi-team care conference for residents and send invitation to all participants (DONs, nurses, social workers, families, etc)

  • Send automated reminders by email

    Send reminder email to residents or families including start-time, end-time, location, and any special instructions.

Mass Broadcast

Share information with residents and their families to keep everyone up to date on important facility communications and ensure regulatory compliance.

  • Using email to broadcast

    Reach your entire resident contact list or a targeted contact cohort with a click of a button for non-personal health related communications such as pandemic updates, policies, surveys, etc.

  • Multi-communities broadcast

    Send mass broadcast to multiple communities at once.

  • Maintain Compliance

    Log all communication directly in resident charts to ensure compliance with the applicable regulatory standards.

Document Sharing

Allow sharing of sensitive documents between families and care team that will help deliver resident centered care.

  • Share community related documents

    Display activity calendar, menus, community policies and more for families to stay abreast on their community’s news.

  • Share resident preferences and choices

    Allow families to share resident specific sensitive documents such as historical clinical documents, care preferences, vaccination status and more.

  • EHR Integration

    Add documents shared by families into resident’s chart automatically, saving staff time from document scanning and uploading.


Get started with just 5 clicks with no download, installation, or infrastructure required for setup and use, making our platform easily scalable and provide better customer and user experience.

  • Automatic. Seamless.

    Get families started with our portal without any staff involvement through our automatic invitation system that integrates directly into your nursing workflow.

  • Customizable

    Customize the onboarding process to suit your needs.

  • Feel confident

    With an interface custom designed for all levels of computer literacy, users do not need any training to get started and use our platform.

Privacy and Security

Health information is both personal and private. We'll keep it safe. We employ strict privacy and security measures to safeguard all Personal and Personal Health Information.

  • Compliance

    Compliant with all applicable provincial, state, and federal privacy laws, including: HIPAA, PIPEDA, PHIPA, PIPA etc.

  • AES 256-bit Encryption

    All data are encrypted during transfer and storage using state-of-the-art encryption technology.

  • Access Control

    Access logs are maintained and periodically reviewed to ensure access is restricted to only relevant parties. All employees who access Evoke Health systems or may come in contact with customer data are bound by strict confidentiality agreements.

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